A Pre-order is an item that has not yet come into stock at our Sydney warehouse, but you can pre-purchase it to secure your piece. To pre-order an item, you will need to follow these steps:
- Choose the item(s): Browse through our website and choose the item(s) that are available to pre-order.
- Place the pre-order: At the time you place your order, you will be required to pay the full amount of the order to secure your preorder. This ensures that you are committed to the purchase. Once your order has been placed you will receive your order confirmation via email. Please also ensure to check your junk mail in case your order confirmation has gone there.
- Estimate delivery date: We will provide an estimated delivery date for the pre-ordered item(s). This date may be subject to change due to unforeseen circumstances such as delays in manufacturing or shipping.
- Wait for delivery: You will need to wait for the pre-ordered item(s) to be delivered. We will keep you informed about the status of your pre-order, including any changes to the estimated delivery date.
- Pre-order cancellation policy: The pre-order is non-refundable and non-transferrable. If for some reason we cannot fill your order due to an inventory or manufacturing error, we will contact you immediately with a resolution.
- Receive the order: Once the pre-ordered item(s) are in stock, we will ship them to your delivery address.
Overall, pre-ordering our items can be a convenient way for you to secure popular items before they sell out. However, you should be aware of our pre-order policies, including payment requirements, delivery dates, and cancellation policies, before placing a pre-order.